Last Updated: 2026-02-10
We understand that circumstances may change after a purchase. Because OpenClaw provides digital services, hosted access, and plan-based entitlements, refund eligibility depends on the product purchased, the delivery status of the service, and whether any access, provisioning, or usage has already occurred.
This Refund Policy explains when refunds may be available and how refund requests are handled.
All OpenClaw products and services are digital. No physical goods are shipped.
A service may be considered delivered once any of the following has occurred, as applicable to the purchased plan or product:
Once delivery, activation, provisioning, or usage has begun, refund eligibility may be reduced and will be reviewed based on the specific circumstances, except where otherwise required by applicable law.
We may approve a full or partial refund in the following situations, subject to review:
If you were charged more than once for the same order or subscription by mistake, we will refund the duplicate charge.
If we are unable to provide access to the purchased service, activate the account, or provision the applicable hosted instance within a reasonable period after payment confirmation, and the issue is caused by us, you may be eligible for a refund.
If the purchased service is materially unavailable or unusable due to a technical issue caused by us, and we are unable to resolve the issue within a reasonable period after being notified, you may be eligible for a full or partial refund.
If you were charged incorrectly due to a billing or processing error caused by us, we may issue an appropriate refund or billing adjustment.
In limited cases, and at our sole discretion, we may offer a full or partial refund as a goodwill gesture where the service has not been materially used.
Refunds are generally not available in the following situations:
Not all OpenClaw plans include the same features.
Certain plans may include hosted instances, dashboard access, optional API access, usage-based credits, support services, or other plan-specific entitlements. Other plans may not include those features.
Refund eligibility may therefore vary depending on the plan purchased, the features included with that plan, and whether any such features were activated, provisioned, delivered, or used.
The specific features included in a purchase are those described on the pricing page, checkout page, or order confirmation at the time of purchase.
If your purchase is a recurring subscription, you may cancel future renewals at any time through your account settings or by contacting support, unless otherwise stated at checkout.
Cancellation will stop future billing, but does not automatically entitle you to a refund for the current billing period unless otherwise required by law or expressly approved by us.
Unless otherwise stated, access to the purchased subscription features may remain available until the end of the current paid billing period.
To request a refund, please contact us at:
If you experience setup, configuration, access, or provisioning issues, we encourage you to contact support first so we can try to resolve the issue before a refund request is submitted.
Please include the following information:
We will review refund requests on a case-by-case basis and generally aim to respond within 3-5 business days.
If a refund is approved, it will generally be returned to the original payment method used at checkout, subject to payment processor timing and limitations.
If you believe there is a problem with your order or billing, we strongly encourage you to contact us before initiating a chargeback or payment dispute.
Initiating a chargeback may delay or complicate direct resolution, and we may limit account access or suspend service-related support while the dispute is under review.
Where appropriate, we may provide evidence to the payment processor or issuing bank regarding the purchased plan, delivery status, service activation, provisioning, account access, usage records, and communications related to the transaction.
We aim to review refund requests fairly, reasonably, and in good faith. While refund eligibility depends on the facts of each case and applicable law, we will make reasonable efforts to evaluate each request carefully and communicate our decision clearly.
For refund-related questions, please contact:
By using OpenClaw, you acknowledge that you have read and understood this Refund Policy.