Digital Delivery Policy for OpenClaw

Overview

All OpenClaw products and services are digital. No physical shipping is required.

Delivery Method

Upon successful payment confirmation, customers will receive digital access to the features included in their selected plan. Delivery may occur through one or more of the following methods, depending on the purchased plan:

• Account activation for access to the OpenClaw dashboard
• Hosted instance allocation or provisioning
• Access to plan-specific features and entitlements
• For eligible plans only, API access, API tokens, or usage credits

The specific features, access rights, and usage limits included in a purchase are those described on the pricing page, checkout page, or order confirmation at the time of purchase.

Delivery Time

• Account activation and order confirmation are typically completed within 5–10 minutes after payment confirmation.
• Hosted instance provisioning is usually completed promptly, but may take up to 24 hours during periods of high demand.

What to Do If You Do Not Receive Access

If you believe you have not received access to your purchased service, please take the following steps:

1. Log in to your OpenClaw account and check your dashboard for subscription status, account activation, and available purchased features.
2. Wait up to 24 hours, as provisioning delays may occur during periods of high demand.
3. Contact support if the issue is still unresolved.

Support Contact

If you have not received access to the features included in your purchased plan within 24 hours, please contact us at:

Email: [email protected]

Please include:

• Your order number
• The email address used for purchase
• A brief description of the issue
• A payment confirmation screenshot, if available

We will review your request and respond as soon as reasonably possible.

Important Notes

• Please ensure that you provide a valid email address during checkout.
• We are not responsible for delivery issues caused by incorrect email addresses entered by the customer.
• Some features, including API access, API tokens, or usage credits, are only available with eligible plans.
• Dashboard content may vary depending on the subscription or product purchased.
• During periods of high demand, instance provisioning may take longer than usual.

Contact Information

For delivery-related questions, please contact:

[email protected]

By using OpenClaw, you acknowledge that you have read and understood this Digital Delivery Policy.

Last Updated: 2026-02-10